Tips for a solid customer service
Call centres need staff with the right skills, experience, and knowledge of the customer service process. By training a team of experienced call centre staff with a wide range of skills and expertise, whether it’s teaching them how to deal with difficult customers or refreshing their language learning skills for international calls, you can provide […]
A brief history of contact centres
A BRIEF HISTORY OF CONTACT CENTRES The first telephone was invented by Abraham Bell in 1876. The first recorded use of the term ‘call centre’ was just 38 years ago, in 1983. However, the history of call centres dates back further than that. In the 1960s, in the offices of major telephone companies. It was […]
Should you invest in a cloud-based contact centre?
SHOULD YOU INVEST IN A CLOUD-BASED CONTACT CENTRE? Cloud-based call centres are a network-based service in which all inbound and outbound customer communications are handled on the internet. It’s a software solution that offers a comprehensive suite of tools and applications which allow you to deliver outstanding levels of customer service across multiple channels, including […]