Contact Centre

CUSTOMER SUPPORT SERVICES

Effective and efficient customer support is vital to any business, and it is crucial to growing a loyal customer base. We have a scalable team of trained agents that will provide you with personalised call centre support and real-time email and live chat support for your customers 24 hours a day, 7 days a week.

Our Omni channel contact centre ensures that your customers can reach us on multiple touchpoints that include voice, text, social media and through the website.

Why our Contact Services?

Cost effective
Our services enable businesses to purchase only the technology they need, reducing extra costs tied to traditional call centre systems.

Better Customer Experience
Our Omni channel contact centre allows our agents to attend to your customers wherever they are most comfortable including over the phone, email, video chat or texting hence your customers get faster responses

Scalable
Our contact services are easily scalable since you only pay for the features you need and can always adjust your plan whenever you need a greater plan with more features or vice versa

Call Centre Services

We offer both inbound and outbound call centre services. Our team is sufficiently trained, friendly, professional and more than ready to meet your customer care needs around the clock.
We deliver innovative and quality-driven customer service solutions, across all industry segments. With Adept call centre agents on the watch, you can rest easy knowing your customers and potential customers are in good hands.

Contact Centre Set-up

We will assist you to fully set up your Contact Centre, train your agents and even manage your Call Centre on your behalf. We are authorized dealers of Hodusoft and 3CX

HoduCC: “HoduCC” is a comprehensive and consolidated Contact Centre software. It offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.

HoduPBX: HoduPBX is a virtual PBX software and fulfils all the remote collaboration and telecommunication needs of businesses in an acute way. It offers a highly flexible PBX software product by providing voice, video and multimedia using a single network.

HoduBS: HoduSoft’s Voice & SMS Broadcasting Software (HoduBS) is an advanced automated software which is sleeved with state-of-the-art features. Whether you are operating a small business or an enterprise, HoduBS is the right choice for you. It is easy to use and integrate with existing business operations.

HoduConf: A cost-effective Business Conferencing product that is feature-rich and ready to use. It is an affordable conference call software that offers conferencing software solutions to suit your business’s audio-conferencing requirements. HoduConf also provides you with the facility to record the conference as and when needed.


Among available hosted phone systems, 3CX is one of the most well-known, offering great functionality and reliability across not only desktop and mobile devices, but also conventional phone handsets and could be just what your business is missing

Why 3CX?

3CX is a complete IP PBX Unified Communications Solution that goes beyond just phone calls to include features like IP VoIP support, CRM integration, email, calls, messaging, web conferencing, website live chat, iOS and Android apps, and more. With proper integration, all these call features and functions are in one convenient place making your business processes smooth and efficient.

One major advantage of the software is that it can be hosted on a remote server, on-premises (on a local server) or both for increased resilience. Due to its cost efficiency and flexibility, 3CX is in most cases regarded as a great IP PBX for small and growing businesses.

We provide a hosted 3CX service, meaning we install, monitor and manage your 3CX system for you.

Email and Chat Support

Email is usually the primary mode of data and information transmission as well as customer relationship management for many organisations. As a result, we offer email support services for technical as well as non-technical products and services.

Our agents offer live chat support through your websites and are available 24 hours, 7 days a week to give real-time feedback and resolve your customer issues and concerns as well as quick responses to email inquiries.

Virtual Assistants

Our virtual assistants offer administrative services to various clients at an individual or corporate level. The assistant will schedule appointments, make phone calls, travel arrangements, manage your email and social media accounts and tidy up your presentations and reports.

Contact us to learn more about this service or get a free quote.