Contact Centre

CUSTOMER SUPPORT SERVICES

An effective and efficient contact centre is vital to every business and crucial to growing a loyal customer base. It is used to keep in touch with clients by resolving issues, receiving feedback, and growing clients through lead generation and telesales.

a. Contact Centre Services

At Adept Technologies, we offer both inbound and outbound contact centre services. Our team is friendly, professional and ready to meet your customer care needs around the clock.

Our clients use our services for telesales, marketing research, customer support, lead generation and data collection.

We deliver innovative and quality-driven customer service solutions across all industry segments. With Adept call centre agents on the watch, you can rest easy knowing your customers and potential customers are in good hands.

Why our Contact Centre Services?

Cost effective
Our services enable businesses to purchase only the technology they need, reducing extra costs tied to traditional call centre systems.

Better Customer Experience
Our Omni channel contact centre allows our agents to attend to your customers wherever they are most comfortable including over the phone, email, video chat or texting hence your customers get faster responses

Scalable
Our contact services are easily scalable since you only pay for the features you need and can always adjust your plan whenever you need a greater plan with more features or vice versa

b. Contact Centre Set-up

Adept Technologies can help you set up your in-house contact centre. We will provide you with a call centre solution, train your agents and even manage the Call Centre on your behalf. We are authorised dealers of Hodusoft and 3CX.

HoduCC: “HoduCC” is a comprehensive and consolidated Contact Centre software. It offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.

HoduPBX: HoduPBX is a virtual PBX software and fulfils all the remote collaboration and telecommunication needs of businesses in an acute way. It offers a highly flexible PBX software product by providing voice, video and multimedia using a single network.

HoduBS: HoduSoft’s Voice & SMS Broadcasting Software (HoduBS) is an advanced automated software which is sleeved with state-of-the-art features. Whether you are operating a small business or an enterprise, HoduBS is the right choice for you. It is easy to use and integrate with existing business operations.

HoduConf: A cost-effective Business Conferencing product that is feature-rich and ready to use. It is an affordable conference call software that offers conferencing software solutions to suit your business’s audio-conferencing requirements. HoduConf also provides you with the facility to record the conference as and when needed.


Among available hosted phone systems, 3CX is one of the most well-known, offering great functionality and reliability across not only desktop and mobile devices, but also conventional phone handsets and could be just what your business is missing

Why 3CX?

3CX is a complete IP PBX Unified Communications Solution that goes beyond just phone calls to include features like IP VoIP support, CRM integration, email, calls, messaging, web conferencing, website live chat, iOS and Android apps, and more. With proper integration, all these call features and functions are in one convenient place making your business processes smooth and efficient.

One major advantage of the software is that it can be hosted on a remote server, on-premises (on a local server) or both for increased resilience. Due to its cost efficiency and flexibility, 3CX is in most cases regarded as a great IP PBX for small and growing businesses.

We provide a hosted 3CX service, meaning we install, monitor and manage your 3CX system for you.

c. Virtual Assistants

Our virtual assistants offer administrative services to various clients at an individual or corporate level. The assistant will schedule appointments, make phone calls, make travel arrangements, manage your email and social media accounts and tidy up your presentations and reports.

Contact us to learn more about this service or get a free quote.