Customer Support

CUSTOMER SUPPORT SERVICES

Effective and efficient customer support is vital to any business, and it is crucial to growing a loyal customer base. We have a scalable team of trained agents that will provide you with personalised call centre support and real-time email and chat support for your customers 24 hours a day and 7 days a week.

Adept Technologies offers personalised customer support services for your customer base in the following areas

  • Call Center Services
  • Call Centre Set-up
  • Email and Chat Support
  • Virtual Assistant

Benefits Include:

  • We help keep your Clients happy by resolving their problems and answering their questions promptly.
  • We grow your client base by collecting leads and making sales.
  • We collect and record data and feedback from your clients and present them in a simple format.

Why us?

  • We respond to your customers’ issues effectively and efficiently.
  • Interacting with us is enjoyable and professional.
  • Our agents think on their feet.
  • Our agents are well trained.

Call Centre Services

a) Call Centre Services

We deal in both inbound and outbound call centre services. Our team is lively, friendly and professional, ready to meet your customer care needs around the clock. With Adept call centre agents on the watch, you can rest easy knowing your customers and potential customers are in good hands.

Improve your customer experience and expectation. Enhance your brand reputation with our call center services.

Our clients use our Call Center Services for:

  • Tele-sales
  • Marketing research
  • 24 hours customer support
  • Lead generation
  • Data collection
  • Appointment setting
  • Debt Collection
  • Event Registration
  • Fundraising

b) Contact Centre Setup

We will assist you to set up your contact centre, train your agents and even manage your call centre on your behalf.  We are authorized dealers of Hodusoft, providers of Enhanced VoIP Sytems, IP PBX Software and Contact Centre Software solutions for your enterprise.

HoduCC: “HoduCC” is a comprehensive and consolidated contact centre software. It offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.

HoduPBX: HoduPBX is a virtual PBX software and fulfils all the remote collaboration and telecommunication needs of businesses in an acute way. It offers a highly flexible PBX software product by providing voice, video and multimedia using a single network.

HoduBS: HoduSoft’s Voice & SMS Broadcasting Software (HoduBS) is an advanced automated software which is sleeved with state-of-the-art features. Whether you are operating a small business or an enterprise, HoduBS is the right choice for you. It is easy to use and integrate with existing business operations.

HoduConf: A cost-effective Business Conferencing product that is feature-rich and ready to use. It is an affordable conference call software that offers conferencing software solutions to suit your business’s audio conferencing requirements. HoduConf also provides you with the facility to record the conference as and when needed.

Email and Chat Support

We provide Email Chat Support Service to organizations that have high web traffic and many email inquiries. Our agents are available 24 hours 7 days a week to give real-time feedback and resolve your customer issues and concerns through email inquiries or live chats through your websites.

Why our Email and Chat Support Service?

Our Email and Chat Support Services put your customer first and save them  the frustration and disappointments attributed to:

  • Making phone calls,
  • Figuring out which keys to press,
  • And the long wait time just to speak with a company representative.

We significantly contribute to the level of satisfaction felt by your customers because our agents are flexible when assisting your customers and add personality to their replies to give your brand a human touch and response. We strive to comprehend your customer’s concern and address them as quickly as possible.

Our 24 hours 7 days a week live chat support allows you to attend and communicate to your customers in real-time through a customer service agent using an instant messaging (IM) application that we integrate to your company’s Web site. This service is also used to generate leads for your business and gather insights and analytics about your website visitors.

Email is usually the primary mode of data and information transmission as well as customer relationship management for many organization. As a result, we offer Email support services for technical as well as non-technical products and services.

Virtual Assistants

Our virtual assistants offer administrative services to various clients at an individual or corporate level. The assistant will schedule appointments, make phone calls, travel arrangements, manage your email and social media accounts and tidy up your presentations and reports.

Contact us to learn more about this service or get a free quote.