Contact Center as a Service

CUSTOMER SUPPORT SERVICES

An effective and efficient contact centre is vital to every business and crucial to growing a loyal customer base. It is used to keep in touch with clients by resolving issues, receiving feedback, and growing clients through lead generation and telesales.

At Adept Technologies, we offer both inbound and outbound contact center services. Our team is friendly, professional, and ready to meet your customer care needs around the clock.

Our clients use our services for telesales, marketing research, customer support, lead generation, and data collection.

We deliver innovative and quality-driven customer service solutions across all industry segments. With Adept call center agents on the watch, you can rest easy knowing your current customers and potential customers are in good hands.

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Why our Contact Center Services?

Cost effective
Our services enable businesses to purchase only the technology they need, reducing extra costs tied to traditional call centre systems.

Better Customer Experience
Our Omni channel contact center allows our agents to attend to your customers wherever they are most comfortable including over the phone, email, video chat or texting hence your customers get faster responses.

Scalable
Our contact services are easily scalable since you only pay for the features you need and can always adjust your plan whenever you need a greater plan with more features or vice versa.

Virtual Assistants

Our virtual assistants offer administrative services to various clients at an individual or corporate level. The assistant will schedule appointments, make phone calls, make travel arrangements, manage your email and social media accounts, and tidy up your presentations and reports.

Ready to Improve Your Contact Center?

We’re Contact Center Optimization Experts. Let’s discuss how we can enhance your operations.