Technology Solutions

Contact Centre Services (CCaaS)

Deliver exceptional customer experiences without the complexity of infrastructure, technology, or staffing. Adept's Contact Centre as a Service is fully managed, scalable, and ready to grow with you.

Cloud platform: HoduCC, Huawei AI Managed agent workforce Quality monitoring & analytics

Our Services

Fully Managed Service – From infrastructure to staffing, we run your operations.
Global Scalability – Multilingual, multichannel coverage across geographies.
Omnichannel Engagement – Voice, chat, email, and social handled seamlessly.
Workforce Management – Flex the team to match demand cycles.
Real-Time Reporting – Dashboards for CSAT, NPS, AHT, and productivity.
Deep Integrations – Salesforce, Zendesk, HubSpot, Dynamics, and more.
Flexible Pricing – Models that reduce operational cost.

Use Cases

Inbound & outbound customer support
Helpdesk & technical support (Tier-1 & Tier-2)
Lead qualification & customer acquisition
Payment collections & customer retention
Market surveys & feedback loops

Talk to Us About CCaaS

Overview ⬇️

Whether you're a startup scaling fast or an enterprise entering new markets, our CCaaS gives you a cloud-powered platform, trained agents, and continuous optimisation—so you focus on growth while we handle your CX.

ROCKEYE ERP (in partnership with Adept)

Next-generation, cloud-based, AI-powered ERP to streamline operations end-to-end, from finance and HR to supply chain, manufacturing, and customer operations delivering real-time visibility and control.

Services Offered

Finance & Accounting – AP/AR, invoicing, close, and reporting automation.
People & Workforce – HRMS, payroll, attendance, visitor, and contract management.
Procurement & Supply Chain – Vendor, purchasing, logistics, and distribution.
Inventory & Production – Stock visibility, WMS, AI-driven manufacturing.
Sales & Customer Ops – Order-to-cash, multi-vendor commerce, service management.
Assets & Maintenance – Asset tracking, preventive maintenance, fleet monitoring.
Industry Solutions – Oil & gas downstream, transport, and more.

Use Cases

Finance and compliance management
Workforce and payroll automation
Procurement and vendor tracking
Inventory and production control
Supply chain and logistics visibility
Sales and customer operations
Asset and maintenance management

Talk to Us About ROCKEYE ERP

Overview ⬇️

Delivered via Adept's partnership with Hidden Brains, ROCKEYE ERP brings connected modules, AI-assisted insights, and robust integrations to simplify operations and help you scale confidently.